Blackhall & Peterlee Practice

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Register for Online Services

Visit SystmOnes guide to Patient Online

SystmOnline Services we have activated that you could use:

  • Appointment booking, cancelling and rearranging (GP appointments only)
  • Repeat medication ordering
  • Summary care record information
  • Test results
  • Patient record summary

Guide to systmonline

This Video shows you how to gain access to GP online services using SystmOnline web application. In this guide we cover how to Register your SystmOnline account using details provided to you by your GP Practice.

Download the form

If you wish to have access to view a patient record summary online or to give access to another person (carer or parent) please download and complete this form.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Complete the online form – Patient only

Please note: if you wish to register for online services, to access your repeat prescriptions, appointments etc., you are also required provide evidence of your ID, which you can upload on our online form. Once this has been verified, we will issue the necessary documentation for online services, within seven working days or more.

Please note we look closely at all applications for access to make sure they are genuine. Access can also be withdrawn at any time if there are concerns about patient confidentiality.

To access any of the other services please ask at reception for a username and password.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

Abuse of the Online System

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. Access will be automatically removed for the following:

  • Sending needless or abusive messages to the Practice
  • Repeatedly booking and cancelling appointments 
  • Repeatedly booking appointments over a short period of time
  • Booking appointments and not attending them 
  • Any offensive or abusive messages through the service 
  • If there are security concerns
  • If there are safeguarding concerns
  • Requesting prescriptions that you do not need.

Proxy access

If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.


We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.

Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.