Blackhall & Peterlee Practice

Close this search box.

Practice Team

Practice Management

Practice Manager

Susan Elves (F)
Assistant Practice Manager – Peterlee

Christine Magee (F)

Assistant Practice Manager – Blackhall

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care. The assistant practice managers support the practice manager in overseeing the day to day operation of the practice.


The administration staff help with the processing of patient registrations and deductions, incoming clinic and discharge letters from hospitals, secretarial support and medical coding, as well as insurance reports and SAR requests.


Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.