Out of Hours
If you need urgent medical attention when the surgery is closed you can ring direct on 111. Otherwise Blackhall & Peterlee patients can call 0191 586 4331. Your call will be automatically transferred to an message, which will explain the options available to you. Jupiter House patients call 0191 587 2488, this will divert you direct to 111.

 

 

Appointments
These are made via the Reception Desk at all sites or via the phone. You may request to see a particular Doctor but this may involve a longer wait for the next available appointment.

Home Visits
These are for patients who are housebound and too ill to come to the surgery. If at all possible, please make requests for these before 10.00 a.m. This allows the Health Care Professional to plan their rounds

red pillsThese are produced by our computer and at LEAST 48 hours notice is required to process your request. Please ensure that at holiday times you arrange for your repeat prescription in ample time. You will receive a “tear-off” slip with each prescription, listing your repeat medication.

PLEASE CHECK THE ITEMS CAREFULLY TO ENSURE THEY ARE CORRECT.

When you need a repeat prescription you should return this slip to the surgery, either by handing it to a receptionist or placing it in the Repeat Prescription box, indicating the items you require. This will then be ready to collect after 4.00pm the next working day.

Please enclose a stamped addressed envelope if you wish your prescription to be posted to you (in which case allow at least one week). Alternatively, a request can be made by telephone, quoting your computer number and items required.

For web ordering your prescription will be ready as follows :

Ordered on a Monday - ready after 4pm Wednesday, Ordered on a Tuesday - ready to collect after 4pm Thursday, Ordered on a Wednesday ready after 4pm Friday, Ordered on a Thursday ready after 4pm the following Monday, Ordered on a Friday or over the weekend ready after 4pm the following Tuesday.

MEDICATION REVIEWS

At least once a year you will be asked to make an appointment to have your medication reviewed. This is an opportunity for you to ask any questions you may have regarding your medication. At the same time the Health Care Professional will ensure that your medications are still appropriate for your treatment and if necessary make any changes. The Doctor will not be able to continue to prescribe your medications unless you have been seen. A message will be placed on your prescription informing you when you need to make this appointment.

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website