Visit SystmOnes guide to Patient Online
SystmOnline Services we have activated that you could use:
- Appointment booking, cancelling and rearranging (GP appointments only)
- Repeat medication ordering
- Summary care record information
- Test results
- Patient record summary
To access any of the other services please ask at reception for a username and password.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. Access will be automatically removed for the following:
- Sending abusive or rude messages
- Over ordering medication
- Excessive booking and cancelling of appointments
- If there are security concerns
- If there are safeguarding concerns
Mobile Phone App
There are mobile phone apps that can be used to access SystmOnline, use the links on the right hand side of the page or visit your app store and search for "SystmOne". You will need a username and password to access the information using an app which you can request from reception.
The latest one of these is the NHS app - click here for more information
Below are some useful Youtube videos on how to use SystmOnline.
||Log in and changing details||https://youtu.be/W_1zGGd3HhY|
|Appointments - Booking & Cancelling||https://youtu.be/tTQWWnLulIg|
|Prescriptions - ordering||https://youtu.be/pQq2O100q2A|
||Log in and changing details||https://youtu.be/8PIfpRbWcVM|
|Appointments - Booking & Cancelling||https://youtu.be/M-O6OBMHhBs|
|Prescriptions - ordering||https://youtu.be/vuj0KjDhV8g|
||Log in and changing details||https://youtu.be/JBxzcnpBjS8|
|Appointments - Booking & Cancelling||https://youtu.be/riXcWbI3S5g|
|Prescriptions - ordering||https://youtu.be/mbGPOCP4P7w|