Visit SystmOnes guide to Patient Online

 

SystmOnline Services we have activated that you could use:

  • Appointment booking, cancelling and rearranging (GP appointments only)
  • Repeat medication ordering
  • Summary care record information
  • Test results
  • Patient record summary

NoP PDF downlaodIf you wish to have access to view a patient record summary online or to give access to another person (carer or parent) please download and complete this form - 

To access any of the other services please ask at reception for a username and password.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. Access will be automatically removed for the following:

  • Sending abusive or rude messages
  • Over ordering medication
  • Excessive booking and cancelling of appointments
  • If there are security concerns
  • If there are safeguarding concerns

Mobile Phone App

There are mobile phone apps that can be used to access SystmOnline, use the links on the right hand side of the page or visit your app store and search for "SystmOne". You will need a username and password to access the information using an app which you can request from reception.

Below are some useful Youtube videos on how to use SystmOnline.

Apple
2d28203be1333cf5d1fd253c890c3bde apple inc logo s
Log in and changing details
https://youtu.be/W_1zGGd3HhY
Appointments - Booking & Cancelling
https://youtu.be/tTQWWnLulIg
Prescriptions - ordering
https://youtu.be/pQq2O100q2A
Android
android
Log in and changing details
https://youtu.be/8PIfpRbWcVM
Appointments - Booking & Cancelling
https://youtu.be/M-O6OBMHhBs
Prescriptions - ordering
https://youtu.be/vuj0KjDhV8g
Windows
windows 10 logo 2
Log in and changing details
https://youtu.be/JBxzcnpBjS8
Appointments - Booking & Cancelling
https://youtu.be/riXcWbI3S5g
Prescriptions - ordering
https://youtu.be/mbGPOCP4P7w
NHS 111
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Contact Us

Blackhall Community Health Centre
Hesleden Road
Blackhall
Cleveland
TS27 4LQ
 
Peterlee Community Hospital
O'Neill Drive
Peterlee
Co Durham
SR8 5TZ
 

Tel: 0191 586 4331
Fax: 0191 586 8288

Out of Hours: 111
Please note that calls may be monitored or recorded

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